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Praising Hands, LLC Charlotte, NC

IDD Quality Professional Supervisor, 09/07/2021-Present

 

  • Coordinating and monitoring of the clients to be sure that they are eligible for services.

  • Coordinating and monitoring delivery of services.

  • Developing or participating in person-centered plans and Individual Service Plan’s.

  • Ensuring informed consents and case management activities.

  • Accurately and officially facilitate the service delivery process for innovation waiver services in a timely manner.

  • Monitoring the client’s situation to assure quality care as well as the continued appropriateness of the services including review of daily, monthly, and annually documentation.

  • Implement reviews of provider claims, and evaluation/process summaries of services with LME/MCO Care Coordinators.

  • Coordinating with Medicaid income maintenance staff regarding the individuals Medicaid eligibility and meeting of applicable deductibles and Units of Services.

  • Planning family/primary caregivers needs with appropriate staff and services.

  • Coaches and mentors direct support staff.

  • Works to create a positive work environment and proper deployment of direct support staff.

  • Addresses and corrects health, safety, and environmental concerns and reports safety and maintenance concerns as needed.

  • Ensures clinical and behavioral support objectives and goals are implemented and documented.

  • Monitors employee schedules, Teletimer reports, and Punch Correction sheets.

  • Collects and reports management information to ensure continuous evaluation and improvement of operations.

 

 

Monarch Of North Carolina, Elizabeth City, NC

IDD Program Manager, 12/2017 to 10/2020

 

  • Planned and executed meetings to connect organizational representatives, community members, families, clinical authority, and clients.

  • Improved success of program by making proactive adjustments to operations while providing team implementation.

  • Provided staff members with strategies, policy updates, trainings, and performance improvement to accomplish challenging goals.

  • Coordinated daily tasks such as case management, supervision, conducting meetings, writing Individual Service Plans & Person-Centered Plans for individuals with disabilities.

  • Understanding of Innovation Services, Community Living Facility Support (CLFS) services. Fluent with background/ medical records sites such as Credible HR and ECHO system.

  • Conducted a series of annual assessments with clients to monitor goal improvement and health services.

  • Interacted daily with individuals to assist staff with activities within the Day Program and Community.

 

New York City Department of Education, Brooklyn, NY

Certified Teacher's Assistant, 09/2013 to 11/2017

 

  • Always ensured the wellbeing and safety of children.

  • Collaborated with teachers on lesson preparation by preparing materials and setting up equipment for all subject matter.

  • Assessed student assignments to check for quality and completeness before submission for grading.

  • Assisted and mentored students in groups from kindergarten to fifth grade.

  • Attended professional development training classes, parent conferences, and faculty meetings to stay up to date with student preparation for the school year.

  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

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